Privacy Policy

Abhi Jalar (“we,” “us,” or “our”) is deeply committed to safeguarding your personal privacy and providing a trustworthy, sacred shopping experience. This Privacy Policy outlines how we collect, use, process, and protect your personal data in strict compliance with applicable global and Indian data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Information Technology Act of India.

1. Information We Collect

a) Personal Information You Provide

When you browse our sanctum catalog, place an order for an electric aarti machine, register an account, or contact our artisan support desk, we collect the necessary information to serve you:

• Identity & Contact Details: Full name, billing address, doorstep delivery address, phone number, and email address (abhijaalar@gmail.com).
• Order & Transaction Details: Specific machine models, customized deity carvings, shankhnaad module add-ons, invoice numbers, and order history.
• Payment Information: Processed securely via industry-certified, 256-bit encrypted third-party payment gateways (Razorpay, UPI, Credit/Debit cards). We never store or have access to your raw credit/debit card numbers or CVV.
• Devotee Inquiries & Communications: Feedback, reviews, questions submitted via WhatsApp, email, or telephone.

b) Automatically Collected Information

• Technical & Device Information: IP address, browser type, operating system, device identifiers, and network connection details.
• Browsing & Usage Analytics: Pages visited, time spent on sanctum collections, audio player previews listened to, referral sources, and error logs (collected via standard cookies).

c) Sensitive Personal Information

We do not collect sensitive personal data such as biometrics, health records, genetic data, or sexual orientation. Any devotional customization requests (e.g. choice of deity engraving) are used strictly to handcraft your machine.

2. How We Use Your Information

Your information is used strictly to fulfill our sacred commitments and provide seamless e-commerce service:

1. Order Fulfillment & Assembly: To process payments, calibrate your machine, securely pack, and dispatch via insured couriers across India and abroad.
2. Real-Time Delivery Notifications: To send tracking numbers, dispatch updates, and OTPs via SMS, WhatsApp, and Email.
3. Customer Support & 2-Year Warranty: To assist you with mandir setup, provide video operating guides, and honor warranty coverage.
4. Platform Security & Fraud Prevention: To verify legitimate orders, protect against fraudulent transactions, and maintain website stability.
5. Devotional Updates (Optional): To share festive blessings, new machine releases, or special sanctum offers. You can opt out at any time with one click.

3. How We Share Your Information

We share information solely with trusted service partners required to deliver your orders:

• Logistics & Courier Partners: Bluedart, Delhivery, DTDC, and SafeXpress for secure doorstep delivery.
• Payment Gateways: RBI-licensed and PCI-DSS compliant payment processors for seamless transactions.
• Legal Compliance: When required by Indian law, judicial summons, or governmental regulatory authorities.

4. Data Security & Storage Retention

We implement robust physical, technical, and administrative safeguards to protect your personal data:

• SSL/TLS Encryption: All data transmitted between your browser and our server is secured with high-grade SSL encryption.
• Access Controls: Access to customer order data is strictly restricted to authorized workshop personnel.
• Retention Period: We retain your personal data only as long as necessary for warranty service, taxation, and legal recordkeeping requirements.

5. Your Privacy Rights (GDPR & CCPA Compliant)

Regardless of where you reside, you have full control over your personal data:

• Right to Access & Portability: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete details.
• Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data, subject to statutory tax and warranty obligations.
• Right to Opt-Out: Unsubscribe from marketing communications at any time.
• Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

To exercise any of these rights, simply email our Data Privacy Officer at abhijaalar@gmail.com with your request.

6. Cookies & Tracking Technologies

We use essential cookies (to keep track of items in your shopping cart and maintain login sessions) and performance cookies (to analyze store traffic and improve page loading speeds). You can configure your browser to block cookies, though certain store features (such as cart persistence) may function sub-optimally.

7. Third-Party Links & Social Channels

Our website features links to our official Instagram, YouTube, and Google Maps channels. Clicking on external links directs you to third-party platforms governed by their own independent privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect technological or legal changes. The latest version will always be published on this page with the updated effective date.

9. Contact Our Devotee Care & Privacy Desk