Return & Exchange Policy

At Abhi Jalar, we take immense pride in every electric aarti machine and brass temple bell handcrafted at our Surat workshop. We strive for 100% devotional satisfaction and peace of mind. Please read our comprehensive Return, Replacement, and Exchange Policy below.

1. 24–48 Hours Reporting for Damaged or Defective Items

To report transit damage or defect:

1. Take 2–3 clear photos or a short video showing the outer packaging and the affected product area.
2. Send the photos/video along with your Order ID to abhijaalar@gmail.com or message our WhatsApp support desk at +91 99980 43004.
3. Our artisan team will verify the details within 4 business hours and schedule an expedited replacement shipment.

2. Standard 7-Day Easy Return & Exchange Eligibility

If you wish to return or exchange an item for any other reason, you may request a return within 7 days of delivery provided:

• The machine is unused, uninstalled, and in pristine brand-new condition.
• All original packaging, high-density thermocol molds, power adapters, striking bells, and user documentation are intact.
• The product seal and serial number label are unhampered.

3. Exchange Process & Model Upgrades

• Model Exchanges: Devotees wishing to exchange their machine for a different model (e.g. upgrading from Plain Jalar to Deity Engraved or adding Shankhnaad module) can do so seamlessly by paying the price difference.
• Availability: Exchanges are subject to workshop stock availability. If your requested replacement model is temporarily out of stock, you may choose an alternative model or opt for a full refund.

4. Non-Returnable Items & Exclusions

The following items are not eligible for standard returns or exchanges:

• Customized / Personalized Orders: Machines custom-engraved with personalized family names, bespoke temple dimensions, or specialized non-standard power configurations (unless arriving with a manufacturing defect).
• Misuse or Accidental Damage: Products damaged due to water ingress inside electrical enclosures, improper electrical power voltage (outside 220V–240V), or physical dropping.
• Items returned after the 7-day return window.

5. Refund Process & Timelines

Once your returned machine is received at our Gujarat workshop, our technical quality team will inspect the unit within 24–48 hours.

• Prepaid Orders (UPI / Cards / NetBanking): The approved refund amount will be credited back to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds for COD orders are transferred directly to your verified Indian Bank Account via NEFT/IMPS or UPI ID upon confirmation.

6. Order Cancellation Policy

• Before Dispatch: You can cancel your order free of charge at any point prior to warehouse dispatch by contacting us via WhatsApp or Email. A 100% full refund is issued immediately.
• After Dispatch: If an order has already been handed over to our courier partner, standard return procedures apply upon delivery.

7. 2-Year Comprehensive Warranty Protection

Every Abhi Jalar machine is covered under our 2-Year Comprehensive Warranty. If any mechanical or motor issue arises during normal daily pooja use within 2 years, we provide direct parts support, technician guidance, or free workshop servicing.

8. Contact Our Return & Exchange Support